The support I received was thorough and timely. My case is complicated as I am overseas. I found 2 firms before, the 1st one provided no customer service at all and the 2nd one accepted my case but kept asking me to pay more and did not solve my problem. I really appreciate Malynda's service. No hidden charges, reasonable price, solved everything in the agreed period. I will score her service 20 out of 10. Highly recommended!